·The client must inform PetMate of any pet behavioral issues / traits at consultation stage. Failure to inform may result in cancellation of bookings.
·PetMate does not accept aggressive dogs for the Doggy Day Care service.
·All animals must be vaccinated, de-wormed, and have regular flea treatments.
·All dogs must have collars and Identification tags to include owners details. It is also advisable to micro-chip your dog for identity purposes.
·If your pet is not spayed / neutered, PetMate cannot be held responsible for any impregnating or impregnation whilst in our care.
·PetMate will endeavor to ensure your pet is well cared for in your absence, however PetMate cannot be held liable for any loss, injury or death to a pet inside or outside the home whilst in our care.
·Prices and costs are only applicable to the North Suburb areas of Durban, thereafter an additional travelling fee may be added.
·All bank payments must be referenced with the name and surname of the pet owner.
·All cancelations are to be received by PetMate at least 48 hours prior to booking. Thereafter a 100% penalty fee will be applicable.
·Costs may be doubled over public holidays. ·Security / Keys All keys retained by PetMate are colour coded and contained securely. No addresses or phone numbers are ever attached to the keys and client’s details are stored in a separate secure location.